Shipping policy
Shipping & Delivery FAQs
What is your shipping policy?
JD Lighting offers fast, reliable shipping Australia-wide. Shipping rates are calculated based on your delivery location and order value.
Standard Shipping (Australia)
Delivery timeframe: 2–8 business days depending on location.
| State / Territory | Shipping Cost | Free Shipping Threshold |
|---|---|---|
| QLD, NSW, VIC, ACT | $14.99 | Free on orders $299+ |
| SA | $39.99 | Free on orders $499+ |
| TAS | $49.99 | Free on orders $699+ |
| WA | $49.99 | Free on orders $999+ |
| NT | $99.99 | No free shipping threshold |
Shipping costs and delivery estimates will be shown at checkout before you complete your order.
What is freight protection?
Freight Protection is an optional add-on available at checkout for a small additional fee. It provides extra peace of mind by covering your order in the unlikely event it is lost or damaged during transit.
If an insured item is lost or damaged, we will organise a replacement at no extra cost, without waiting for the courier’s investigation to be finalised (which can take up to 4 weeks).
For orders without freight protection, we will still assist wherever possible. A claim will be lodged with the courier and resolved in line with their process.
What is considered a bulky item?
Bulky items are products with high weight or large cubic volume. These items are excluded from free shipping.
If your cart contains both bulky and non-bulky items, shipping will be calculated accordingly at checkout.
When should I book my electrician?
We recommend waiting until your order has arrived before booking your electrician.
While we do our best to deliver on time, unexpected delays can occur that are beyond our control. Waiting ensures all items arrive safely and avoids unnecessary rescheduling costs.
How long does delivery take?
Estimated delivery times from dispatch:
| Destination | Delivery Timeframe |
|---|---|
| Queensland | 3 – 7 business days |
| Victoria | 5 – 10 business days |
| New South Wales | 5 – 10 business days |
| Tasmania | 5 – 10 business days |
| South Australia | 7 – 13 business days |
| Western Australia | 7 – 13 business days |
| Northern Territory | 7 – 13 business days |
| Australian Capital Territory | 7 – 13 business days |
Please note:
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Regional and remote areas will take longer
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Orders placed during public holidays or sale periods may require an additional 2–3 business days to process
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Some remote locations may incur additional conditions or charges due to delivery limitations
Do you ship outside of Australia?
We currently ship to New Zealand only for international orders.
Please contact us directly before placing your order so we can arrange shipping and provide a quote.
What shipping couriers do you use?
We use Australia Post, StarTrack, and Aramex for all Australian deliveries.
Most orders are dispatched within the advertised timeframe. Delivery may take slightly longer during peak periods, public holidays, or adverse weather conditions.
If safe to do so, parcels may be left at the delivery address at the driver’s discretion. If not, a collection card will be left so you can pick up your parcel from your local post office or depot.
Can my delivery address be different from my billing address?
Yes. You can easily enter separate billing and delivery addresses during checkout.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and link.
Tracking details become available as soon as this email is sent.
What happens if my item is back-ordered?
In the rare event that an item is back-ordered, we will notify you as soon as possible.
Most back-orders are resolved within a few business days, and we will keep you updated if there are any delays.
